How long should web hosting ticket support take?

How long should web hosting ticket support take?

Discussion in 'Web Hosting' started by Kania, Aug 29, 2017.

  1. Traveler

    Traveler Active Member

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    Good for you but just check on any first before you buy it.
     
  2. Kania

    Kania Active Member

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    That is how long I think a good web hosting service should take for tickets or most of the time at the least.

    I will for sure mate. I don't want the same things to happen again.
     
  3. Will247

    Will247 Member

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    OMG! If I had hosting that was taking 8 hours to take care of support problems I would have dumped them right away.

    That's just costing you money, traffic and maybe rankings in the SERP's.
     
  4. Kania

    Kania Active Member

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    I was trying to be understanding and a loyal customer and that is why I have stayed so long. I know most people would have left by now but I try to stay loyal if I can.
     
  5. Will247

    Will247 Member

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    I understand that you want to be loyal because I do that too but that's just mad what they have been doing.

    I hope your next one is better for you.
     
  6. Kania

    Kania Active Member

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    Thanks mate. I hope so too because this one has been a real headache for me sometime.
     
  7. Will247

    Will247 Member

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    I have been there with the hosting headache years ago when I was with a big hosting company that is now notoriously bad. I know how you feel. :(
     
  8. ulterios

    ulterios Well-Known Member

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    Even taking an hour or two on a regular basis is way too long for me to be happy with. The main web host that is use rarely takes longer than maybe 15-20 minutes and it's less than that many times.

    I use support for an account of mine yesterday night and it took 7 minutes from submission to resolution/completion with what I needed done.

    Anything more than 30-60 minutes on a regular basis is too long. I look for most things to be done in 15-30 but that's because the host I am with has gotten me used to fast support.
     
  9. Kania

    Kania Active Member

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    I don't like waiting 1 or 2 hours for ticket support but that is just much better than taking 8 hours like now.

    Your hosting support is super fast. I hope I can get one like that for my next host.
     
  10. ulterios

    ulterios Well-Known Member

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    Sure it is but if it was less than that then it would be even better. ;)

    You can if you just make sure to go with a host that is known to have good and fast support. Ask around if you have a web host in mind that you are interested in and try to get some information on them before you buy.
     
  11. Kania

    Kania Active Member

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    I don't know how to tell though how fast support for a web host is. I can ask here or search Google maybe.