Purchase Protection to cover intangible goods - Paypal update

Hostlumina

Active Member
In case you haven't checked your e-mail or received the following email from paypal.

What are your thoughts? Looks like all online services need to ensure to keep and be ready to provide proof if an illegible dispute is opened.

Paypal: https://www.paypal.com/ca/webapps/mpp/brc/buyer-protection-update?locale.x=en_CA

As one of the leading ways to buy and sell around the world, we have provided protection for eligible purchases of physical goods for many years. Now, to bring us in line with coverage that other providers already offer, we are changing that protection to cover intangible goods as well.
What is changing?
Effective July 1, 2015, we will be extending Purchase Protection to cover intangible goods. This includes services, and digital goods, like online music, e-books, games, travel tickets, and software downloads.

As of this date, if customers pay for a service or digital product using PayPal, and it’s not received or is significantly different from how it was described, they can file a purchase protection claim.
Why are we changing it?
PayPal’s Purchase Protection globally has covered physical goods for many years, and this update brings PayPal in line with the coverage that some card providers already offer.

Our goal is to make PayPal an even safer way for your customers to pay and to give them more confidence when making purchases for digital goods and services.
How does this affect you?
As a business that sells intangible goods, you’ll need to respond to buyer claims for intangible goods, with ‘compelling evidence’ of the transaction. This compelling evidence could vary depending on the type of goods or services provided. Please refer to the user agreement for more information.

Although the expanded Purchase Protection extends coverage to buyers for intangible items, Seller Protection does not apply to intangible items. However, having proper Proof of Delivery can help a seller win a buyer’s Item Not Received Purchase Protection Claim.
 
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